We want you to be fully satisfied with every item that you purchase from Lettermen Sports. If for some reason you are not, you have two options for a return or exchange.

1) Return to a Store

Whether you bought your items online, by phone or in any of our stores; you can return or exchange them at either of our locations. To find the store nearest you, please use our store locator or call us at 1-800-780-8077.

To return or exchange online purchases at a Lettermen Sports location, please take the invoice included with your order and the credit card used for the original purchase. The invoice will serve as your receipt. If you do not have your invoice, you will be credited the current price of the item in the form of a Lettermen Sports gift card. Shipping is not refundable.

2) Ship Your Items Back

If you received items by mail, follow these steps:

  • Put the items you are returning in the original package if possible.
  • Indicate the item(s) you are returning and the reason for your return on your invoice.
  • Choose a mail carrier, pay for postage, and send it to the address below.

Lettermen Sports
Attention: Returns Department
9199 Central Ave N.
Blaine, MN 55434

Once we receive and inspect the item, we will issue a credit or refund to the payment method you used to order minus a 10% restocking fee on the item.

Lettermen Sports will not issue a return or refund for any of the following items:

  • Sharpened or baked skates (please try on skates and make sure they fit correctly before sharpening or baking).
  • Jocks & Undergarments
  • Mouthguards
  • Water Bottles
  • Gift Cards
  • Custom gear (i.e., items with unique non-stock colors or gear with personalization on it)

Returned merchandise must be in its original condition and its original packaging. All serial numbers, helmet stickers, and UPCs must be intact. Place skate boxes inside another package with the label affixed to the outside. Items missing any of these things will be subject to either a partial credit return or a refusal of a return.

Lettermen Sports uses both UPS and the USPS to ship packages to all locations within the 48 contiguous United States. Please allow up to 7 business days for delivery. Lettermen Sports is not responsible for shipping delays due to inclement weather or holiday seasons, and we do not issue refunds for shipping costs if a delivery date is missed. Depending on item availability, some items may ship separately. We will not require extra shipping charges in these circumstances.

Our default home shipping option is USPS, but we may ship UPS depending on the size, weight and shipping location of your package. We will use USPS for all PO box deliveries. Lettermen Sports ships on all weekdays and via USPS on Saturdays if needed. Typically, orders placed before 2:00 pm Central time will ship on the same day provided we can verify the customer address and payment information and the item is in stock.

Most orders will be charged a flat $9.99 shipping rate (within the continental US). Oversize items such as hockey wheel bags and full-size goals will be charged an oversize shipping fee depending on the size of the object. Next Day and 2nd Day Air Shipping will take priority over orders with standard shipping requirements.

Expedited shipping is available for an added shipping fee. We offer USPS Priority Express (2 day), UPS 3 day, 2nd day and Next Day Air options. Prices vary depending on location and package number, size and weight.

If an item ordered is not in our warehouse, we ship from one of our store locations. If Lettermen Sports does not have the item ordered in stock, we will order the item in for you if possible. Doing this may add time to your delivery.

It is critical that you enter a valid email address. Without a valid email, you will not receive an order confirmation or tracking information. We also use email to contact you if we have a question about your order.

Lettermen Sports currently does not ship anywhere outside the United States, but we do ship to border stores regularly. Please contact us if you have questions about international shipping.

To protect all parties involved, packages over $100 in value will require a signature to be picked up to avoid loss or being left unattended. We do not require a signature for packages totalling less than $100.

If you would like to exchange or return an item, please contact us at our Blaine location to speak with a crew member that can assist you. Please have your original receipt available. In some instances, a return shipping label will be e-mailed to you for delivery back to us. Once we receive and inspect the item, we will issue a credit or refund to the payment method you used to order minus a 10% restocking fee on the item.

Lettermen Sports will not issue a return for any of the following items:

  • Sharpened or baked skates (please try on skates and make sure they fit correctly before sharpening or baking).
  • Jocks & Undergarments
  • Mouthguards
  • Custom gear (i.e., items with unique non-stock colors or gear with personalization on it).

Returned merchandise must be in its original condition and its original packaging. All serial numbers, helmet stickers, and UPCs must be intact. Place skate boxes inside another package with the label affixed to the outside. Items missing any of these things will be subject to either a partial credit return or a refusal of a return.

If a package is damaged during delivery, please contact us immediately. We will replace Items damaged during shipping with the same model and size. If we do not have the same item in stock, we will issue you a store credit for the original cost of the item.

If an item is lost in shipping, please contact us immediately. We will file a claim with the shipper and investigate the matter. We will replace any items confirmed as lost with the same model(s) and size(s). If we do not have the same item in stock, we will issue you a store credit for the original cost of the item.

Once an item is marked delivered by the shipping service, the item is considered yours. Lettermen Sports cannot be responsible for items misplaced or stolen after delivery.

 

Many of the items sold at Lettermen Sports come with a manufacturer’s warranty. For more information on these warranties, see below.

Skate Boot and Runners (Steel), Bags, Under Protective, Pants and Gloves Warranty:
90 days from the consumer date of purchase

Helmets/Helmet Combos and Skate Holder (Tuuk) Warranty:
365 days from the consumer date of purchase

Who Should I Contact?

If it is within the above warranty timeframe of your purchase, please return the affected item(s) to us for assistance with a warranty exchange. While warranty exceptions are unlikely, if it has been longer than the warranty timeframe stated above since your purchase and you have your original receipt from us, you may contact our vendors at the addresses below:

Bauer Hockey: Warranty.US@bauer.com

CCM Hockey: warrantyccm@ccmhockey.com

Warrior Hockey: https://www.warrior.com/returns-warranty-usa-hockey.html

True Hockey: https://www.true-hockey.com/warranty-information/

Warranty Conditions:

  • The product is accompanied by a receipt (original proof of purchase - no photocopies or hand-written receipts will be accepted)
  • The product broke during normal use as a result of manufacturers defect
  • The product was not exposed to an open flame and shows no signs of being overheated or altered from an outside source
  • The product was not damaged by contact with a skate, stick, boards, goals, bench, another player, etc.
  • The product was not a factory second, purchased used, or NHL Pro Stock
  • The product was not a promotional giveaway, demo stick, or sample product
  • Small dings and scratches on product may occur during normal use of all products and are not covered under warranty
  • Warranty restrictions will be determined entirely by the vendor and Lettermen Sports is not responsible for their decisions.

Some manufacturers (such as Bauer, CCM, Warrior, True and others) have a Minimum Advertised Pricing (MAP) policy on some of their products. These policies mean that we are contractually required not to advertise their product below a specific price online. They are required contracts with these suppliers for us to resell their products. This applies to all retailers that carry these brands and products and not just Lettermen Sports. Some discounts and promotions that we run will not include certain items due to these policies.

 
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