Customer Service

Lettermen Sports ships every order from our Blaine, Minnesota store, using both UPS and the USPS, to all locations within the 48 contiguous United States. Please allow up to 7 business days for delivery. Lettermen Sports is not responsible for shipping delays due to inclement weather or holiday seasons, and we do not issue refunds for shipping costs if a delivery date is missed. Depending on item availability, some items may ship separately. We will not require extra shipping charges in these circumstances.

Our default home shipping option is USPS, but we may ship UPS depending on the size, weight and shipping location of your package. We will use USPS for all PO box deliveries. Lettermen Sports ships on all weekdays and via USPS on Saturdays if needed. Typically, orders placed before 3:00 pm Central time will ship on the same day provided we can verify the customer address and payment information and the item is in stock.

Orders of $49 or more ship free, and orders under $49 ship for a flat $9.99 (within the contiguous US). Oversize items such as hockey wheel bags and full-size goals will be charged an oversize shipping fee depending on the size of the object. Next Day and 2nd Day Air Shipping will take priority over orders with standard shipping requirements.

Expedited shipping is available for an added shipping fee. We offer UPS 2nd Day Air and Next Day Air. Prices vary depending on location and package number, size and weight.

If an item ordered is not in stock in Blaine, we bring it over from our Plymouth store. If Lettermen Sports does not have the item ordered in stock, we will order the item in for you if possible. Doing this may add time to your delivery.

It is critical that you enter a valid email address. Without a valid email, you will not receive an order confirmation or tracking information. We also use email to contact you if we have a question about your order.

Lettermen Sports currently does not ship anywhere outside the United States, but we do ship to border stores regularly. Please contact us if you have questions about international shipping.

To protect all parties involved, packages over $100 in value will require a signature to be picked up to avoid loss or being left unattended. We do not require a signature for packages totalling less than $100.

If you would like to exchange or return an item, please contact us at our Blaine location to speak with a crew member that can assist you. Please have your original receipt available. In some instances, a return shipping label will be e-mailed to you for delivery back to us. Once we receive and inspect the item, we will issue a credit or refund to the payment method you used to order.

Lettermen Sports will not issue a return for any of the following items:

• Sharpened or baked skates (please try on skates and make sure they fit correctly before sharpening or baking).
• Jocks & Undergarments
• Mouthguards
• Custom gear (i.e., items with unique non-stock colors or gear with personalization on it).

Returned merchandise must be in its original condition and its original packaging. All serial numbers, helmet stickers, and UPCs must be intact. Place skate boxes inside another package with the label affixed to the outside. Items missing any of these things will be subject to either a partial credit return or a refusal of a return.

Shipping

At Lettermen Sports, we take great care in preparing, packaging, and shipping every order. We understand how frustrating it can be when an order is delayed, lost, or marked as delivered but cannot be located.

Our goal is to resolve shipping issues fairly, promptly, and with as little inconvenience to our customers as possible.

1. Orders Delayed in Transit

Occasionally, shipments may experience delays due to weather, carrier operations, holidays, or other circumstances beyond our control.

If your package has not arrived by its estimated delivery date, we recommend checking the tracking information provided in your shipping confirmation.

If tracking has not updated for five business days, or your package is significantly overdue, please contact Lettermen Sports so we can investigate.

We will work with the shipping carrier to determine the status of your shipment and provide updates as information becomes available.

Estimated delivery dates are not guaranteed unless expressly stated otherwise. Your rights under applicable law remain unaffected.

2. Packages Lost in Transit

A package may be considered lost when the shipping carrier confirms it is missing or when an investigation reasonably establishes that delivery is unlikely.

If your package is lost before successful delivery, Lettermen Sports will offer one of the following remedies:

• A replacement shipment at no additional cost, when the merchandise is available.

• A refund to the original payment method if replacement merchandise is unavailable or a refund is otherwise required by law.

• Another mutually agreed-upon resolution.

Customers will not be charged additional shipping fees to correct a lost shipment for which Lettermen Sports is responsible.

Lettermen Sports will handle applicable carrier claims directly. Customers will not be required to obtain reimbursement from the carrier before we provide a resolution.

3. Packages Marked Delivered but Not Received

If your tracking information indicates that your package was delivered but you cannot locate it, please take the following steps:

1. Verify the shipping address listed on your order confirmation.

2. Check around your delivery location, including porches, side doors, garages, mailboxes, parcel lockers, and other designated delivery areas.

3. Check with household members, building management, or anyone who may have accepted the delivery.

4. Contact Lettermen Sports if the package remains missing.

We recommend reporting a missing delivery within seven calendar days of the carrier's delivery notification to help us investigate while delivery records are readily available. This is a recommended reporting timeframe, not an automatic forfeiture of your legal rights.

Upon notification, Lettermen Sports may review delivery records, photographs, signature information, GPS delivery scans where available, and other relevant documentation.

We may open a carrier investigation, which generally takes several business days.

A carrier's “Delivered” status does not automatically establish that a package was delivered to the correct location.

If our investigation indicates that a package was misdelivered or was not properly delivered, we will provide an appropriate replacement or refund.

If reliable evidence establishes that the package was properly delivered to the address and location authorized by the customer, and the package subsequently disappeared, Lettermen Sports will review the circumstances individually. Replacement or refund eligibility will depend on the facts, applicable law, and any relevant shipping protection.

We do not guarantee reimbursement for theft occurring after properly completed delivery when the loss is legally the customer's responsibility.

4. Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping information before completing an order.

If Lettermen Sports makes an error: We will correct the issue at our expense, including replacement shipping or a refund when appropriate.

If the customer provides an incorrect or incomplete address: We will make reasonable efforts to intercept, redirect, or recover the package when possible.

If the package cannot be recovered, replacement or refund eligibility will depend on the circumstances and applicable law. Additional shipping charges may apply to reship merchandise to a corrected address.

Lettermen Sports will not charge customers for address errors caused by our employees or fulfillment systems.

5. Missing Items From a Delivered Package

If your package arrives but contains fewer items than ordered, please contact Lettermen Sports as soon as possible, preferably within seven calendar days.

Include your order number, a description of the missing merchandise, and photographs of the packaging when available.

We will review fulfillment records, shipment weights, and other relevant information to determine whether an item was omitted or shipped separately.

If we confirm a fulfillment error, we will ship the missing merchandise at no additional charge or provide an appropriate refund.

6. Damaged or Tampered-With Packages

If your shipment arrives visibly damaged, opened, or tampered with, please retain the original packaging and contact us promptly.

Photographs of the packaging and merchandise can help us investigate and resolve the issue.

When merchandise arrives damaged or missing due to shipping or packaging issues for which Lettermen Sports is responsible, we will provide an appropriate remedy.

7. Customized and Special-Order Merchandise

We understand that customized uniforms, team apparel, personalized merchandise, and special-order products may be difficult to replace.

If customized merchandise is lost before proper delivery due to a carrier or fulfillment issue for which Lettermen Sports is responsible, we will work to reproduce the merchandise at no additional charge whenever reasonably possible.

If reproduction is unavailable or cannot be completed within an acceptable timeframe, we will offer an appropriate refund or other remedy consistent with applicable law.

Our standard restrictions on returns of customized merchandise do not eliminate customers' rights when merchandise is lost, incorrectly fulfilled, or never properly delivered.

8. Investigation and Resolution Timeline

Lettermen Sports strives to follow these service standards:

• Within one business day: Acknowledge a missing-shipment report.

• Within two business days: Review available tracking information and initiate a carrier inquiry when appropriate.

• Within five business days: Provide an update or proposed resolution whenever sufficient information is available.

• Within ten business days: Aim to resolve most missing-shipment cases or provide a documented explanation of the remaining investigation and next steps.

These are customer-service targets rather than guaranteed carrier investigation periods. We will not unnecessarily delay a refund or replacement while waiting for a carrier claim when an earlier remedy is required.

9. Fraud Prevention and Verification

To protect our customers and business, Lettermen Sports reserves the right to investigate missing-shipment claims and request reasonable information necessary to verify the order or reported loss.

For unusual, repeated, or high-value claims, we may request additional documentation or management review.

A police report may be requested when reasonably appropriate, but it is not automatically required for every missing-package claim and will not be used to deny a remedy otherwise required by law.

All claims will be reviewed fairly and individually.

10. How to Report a Missing Shipment

Please contact Lettermen Sports customer service using the contact information listed on our website.

Include:

• Your order number

• Your name and contact information

• The item or shipment that is missing

• Any relevant tracking information

• A brief description of the issue

Our team will review the situation and explain the next steps.

Your Legal Rights

Nothing in this policy limits or waives any rights or remedies available to customers under applicable federal or state law, including rights concerning non-delivery, refunds, and payment disputes.

Lettermen Sports reserves the right to update this policy prospectively, subject to applicable law and the terms in effect when an order was placed.