Refund policy
Last updated October 3, 2026
We want you to be fully satisfied with every item you purchase from Lettermen Sports. If for some reason you are not, you have a few options for a return or exchange.
RETURN TO A STORE
Whether you bought your items in one of our stores or online, you can return or exchange them at either of our locations. See our Blaine or Plymouth store pages for hours and directions, or call us at 763-780-8077.
An original receipt is required for all in-store exchanges or returns. An exchange or return can be made for unused, unworn merchandise within 30 days of your purchase date. All items must be returned in their original packaging, and refunds are issued in the same form of payment as the original purchase. Custom apparel and gear cannot be returned or exchanged.
HOCKEY STICK WARRANTY EXCHANGES
If you're exchanging a damaged hockey stick under warranty, your original receipt with an attached serial number matching the number on the stick is required. Lettermen Sports reserves the right to refuse an exchange if a warranty claim has already been filed with the manufacturer before the stick is brought in.
RETURNING ONLINE PURCHASES IN-STORE
To return or exchange an online purchase at one of our stores, bring a copy of your order invoice along with the item(s) and the card used for the original purchase; the invoice serves as your receipt. Without an invoice, we'll credit you the item's current price as a Lettermen Sports gift card. Shipping charges are not refundable. Custom apparel and gear cannot be returned or exchanged.
SHIP YOUR ITEMS BACK
If you received your items by mail, you can also return them by mail:
- Put the items you're returning back in the original packaging if possible.
- Note the item(s) you're returning and the reason on your invoice.
- Choose a carrier, pay for postage, and send it to the address below.
Lettermen Sports
Attention: Returns Department
9199 Central Ave. N.
Blaine, MN 55434
Once we receive and inspect the item, we'll issue a credit or refund to the original payment method.
WHAT CAN'T BE RETURNED
- Sharpened or baked skates (please try skates on and confirm fit before sharpening or baking)
- Jocks and undergarments
- Mouthguards
- Water bottles
- Gift cards
- Custom gear, including items with non-stock colors or personalization
Returned merchandise must be in its original condition and packaging, with all serial numbers, helmet stickers, and UPCs intact. Please place skate boxes inside another package rather than shipping them label-side out. Items missing any of the above may receive only partial credit or have the return refused.